Terms of service:
1.1 Your service will be carried out on your preferred schedule (every 4 weeks, 6 weeks and 8 weeks)
1.2 Your cleans are guaranteed for 24 hours regardless of weather conditions - if you have any issues, please get in touch as we do all we can to put it right as soon as possible.
1.3 We pride ourselves on being regular and reliable and we appreciate our customers respecting this too. We book all of our jobs in the day before, so if for any reason your clean can't go ahead you need to reply to your appointment message the same day to inform us. The morning of the clean, or when we turn up is too late for us to schedule alternative work in and we reserve the right to charge you full price for the clean if you do not provide notice.
1.4 Access must be available by 8am. If we can't access your property we will clean as many windows as possible and charge accordingly. Repeated failure to provide access will result in the termination of your service without further notice.
1.5 If for any reason you wish to cancel your service you can do so by providing 28 days' notice via email or text message to 07479514376. We don't provide a 'one off' service, so we ask that you are prepared to commit to at least 3 appointments before cancelling.
1.6 All of your information is stored securely on our database and won't be shared with any other company nor used for any marketing materials. You can request the information we hold by sending us an email.
1.7 Your payments will be collected via Direct Debit approximately 3 working days after your clean has been completed. The exact date will be confirmed by email after we process each payment. If your payment fails to collect we will retry it once with an additional charge of £5 to cover our processing costs. If the payment fails a second time you will be charged a further £10 and the total outstanding will need to be paid by credit or debit card by phone or electronic invoice within 7 days. We reserve the right to cancel your service for lapsing payments without further notice.
2.1 We use the Water Fed Pole method of cleaning windows. Your windows will be left wet once we have completed your clean and left to dry naturally. The water is purified so this method won't leave any spots, streaks or smears. You can see more information on how this method works by visiting this page. (Inserted link to https://en.m.wikipedia.org/wiki/Window_cleaner)
2.2 We are fully insured up to £2 million in the event we become liable for any damage to your property as a result of our service or equipment. If you require our policy number, please ask.
2.3 We take all complaints seriously and will handle them with sensitivity and professionalism. Whilst we hope you will always be delighted with our service we appreciate sometimes things may not go right. We will reply to any comments or suggestions within 24 hours.
To agree to terms & start your service:
To start your service you need to register your bank details with us below. Payments are taken 3 working days after each clean has been completed - the collection date for each payment will be confirmed by email.